Broadband Q2 2024 Status Update

Are you missing out on Next Generation Internet?

Broadband Equity Access and Deployment Program (BEAD) grant

The federal government (NTIA) is providing $813 million to the State of Tennessee to ensure that every American home has access to at least 100Mb/20Mb or better broadband service. This grant is expected to be the last of several massive funding rounds to ensure that you can get access to broadband internet services.

If you do not have access to at least 100Mb/20Mb internet at your home, you need to act now to make sure your family is not overlooked. You can verify that the FCC database correctly represents the availability at your home by visiting: http://broadbandmap.fcc.gov and typing your home address into the search field.

Once the map appears, you will see a list of the internet providers that say they serve your area and their fastest advertised products on the right side of the screen. If you determine that this data is inaccurate at your home or office, or that the service providers would require an expensive build charge to serve you, please choose the “Availability Challenge” option and fill out the form.

Starting April 1, customers only have 75 days to challenge the FCC database so BrightRidge Broadband encourages all customers to verify their address. If you don’t challenge the information, there is a high probability that grant funds to serve your home will not be available for your address.

New 10GIG Managed Wi-Fi Product

BrightRidge Broadband was one of the first service providers in America to offer residential 10GIG Broadband back in 2019 and is still the lowest priced at $149.99 per month!

BrightRidge Broadband recently lowered the entry costs again, to allow more homes to take advantage of our 10GIG Broadband service by launching a new “10GIG Managed Wi-Fi service” for our 10GIG customers!

Prior to this option, our 10GIG customers had to purchase their own router to fully utilize the available bandwidth. With the new service we provide a state-of-the-art router that has a direct 10GIG interface, four 1GIG interfaces, and Wi-Fi 6E for the ultimate bandwidth to your home devices. The wireless coverage is enhanced with 10 antennas and three wireless spectrums (2.4Ghz x2, 5Ghz x4, 6Ghz x4) to carry up to an aggregate of 9.6GIG worth of traffic. It has dynamic beamforming to direct the power to the devices that require the most.

And the great news is that we provide this ultimate Wi-Fi solution for only $19.99 per month! This monthly fee includes the installation, maintenance, firmware updates, remote support, and hardware replacements for as long as you subscribe. Others promise, but we deliver!

Our Customer Base Continues to Grow

We have already connected more than 15,000 households/businesses to our world class broadband services and continue to experience extremely high demand for our products. If you read our Google Business reviews for BrightRidge Broadband, you will see that our customers are very satisfied with our super-fast broadband speeds, reliability, commitment to support by local associates, and low costs.

Status of Broadband Deployment

BrightRidge Broadband has been able to accelerate our fiber broadband deployment in the urban areas of Johnson City and Gray by two years, and portions of the rural communities (Bowmantown, Pleasant Valley, Fall Branch, New Salem) by five years.
We are currently extending broadband to the communities of Colonial Heights, Cherokee Road (in southwest Johnson City), and the underground areas within the previous phases of construction. We already had Phases 7 and 8 of broadband construction scheduled for this fiscal year, which includes the southwestern portion of Johnson City and those subdivisions south of I-26 from Boones Creek Road eastward.

To check availability of your address, visit MyBrightRidge.com.

Utility Contractor Confusion

We have received numerous complaints concerning contractors of the former CenturyLink, now called Brightspeed, including yard and property damage, electric and water line damage, etc. These contractors are typically labeled as “MasTec” and are not performing work for BrightRidge. Claims can be reported to 1-833-692-7773.

BrightRidge Broadband makes all efforts to ensure that our contractor’s vehicles are labeled as “Contractor of BrightRidge” to ensure that you know who’s working with us. If you have questions, you can always contact us at 423-952-5000, via Facebook or Live Chat at BrightRidge.com.