BrightRidge Broadband is the clear choice for Businesses in East-Tennessee

​We now serve 52% of all business customers within our electric service territory—more than Charter Spectrum, Comcast Xfinity, Brightspeed, Verizon Wireless, T-Mobile, AT&T Wireless, and satellite providers combined.

So why do a majority of local businesses choose BrightRidge over large national brands? The answer is simple:

  • Consistent, blazing-fast speeds
  • Industry-leading reliability
  • A world-class, carrier-grade 100% fiber network
  • Local dedicated business sales reps
  • Local customer service and support you can count on
  • Inflation-proof pricing—we’ve never raised our rates
  • A deep commitment to economic development and our community

Our impact extends far beyond the business community. With 23,000 residential households and an average of 2.4 people per home, over 55,000 residents depend on BrightRidge every day—at work, at school, and at home.

We take pride in delivering the best uptime and highest reliability available. When our customers do need assistance, we’re there—fast. Our average Technical Support hold time is just 1 minute, and 50% of calls are answered within 30 seconds. What’s more, our locally based support team resolves 83% of issues over the phone—an industry-leading achievement.

Some customers are tempted away by promotional discounts from competitors. Yet many return quickly, disappointed by the dramatic drop in customer service, reliability, and pricing stability they experience elsewhere.

Customers such as Greg Mueller from the Olive Oil Divine compliment our services with statements like “The team at BrightRidge Broadband came through with shining colors when I needed high speed internet connected quickly for our business! The service has run flawlessly with exceptional speeds, and we couldn’t be happier about it. Thank you, Team Brightridge!“

​Tammy Eldridge from Grace Meadows Farm Creamery said “My focus has to remain on helping our guests create memories over scooped ice cream. Grace Meadows Farm Creamery just opened at 3998 Bristol Highway in Johnson City and I was grateful that BrightRidge could provide broadband. I can count on BrightRidge to make sure transactions go through, employee scheduling works, payroll & timekeeping occur. Even our background music, security cameras and communications depend on BrightRidge. BrightRidge helps us serve up memories one scoop at a time.”

Because at BrightRidge, we’re not just a provider—we’re your neighbors. And we’re committed to keeping our community connected.